Become a biller

Comprehensive bill payment solutions from Australia Post.

Postbillpay provides your business with a reliable high quality bill payment service to suit your business needs.

Please select from the following topics for more information on payment solutions from Postbillpay:

The Postbillpay benefits to you and your customers.

    Postbillpay in person

             Postbillpay by phone

 Postbillpay on the Internet

To find out more or get started, contact your Australia Post Account Manager or call us on 13 POST.

If you receive more than 5000 payment transactions annually Postbillpay can provide many features and benefits to you and your customers.

The benefits to you and your customers:

• Reduces costs in bill delivery and payment.
• Multiple collection channels: in person, by phone and on the Internet.
• Trustworthy, independent, impartial service by Australia Post.
• One simple reconciliation is provided for multiple collection channels.
• Advanced service levels for technology-centric customers.
• Control over appearance and content of bills and customer support information.
• Improved ability to target your desired audience.
• Sales promotion opportunities for cross-selling and up-selling.
• Co-branded advertising opportunities and significant media exposure.
• Acceptance of different types of payments.
• Existing service bureaux can undertake the development work to further increase efficiencies and reduce complexity.
• Comprehensive biller and customer care programs.
• High level of security measures.

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Postbillpay in person

Australia Post has one of the largest networks of outlets in Australia:

• There are over 3800 outlets providing a range of Postbillpay services. More than 2,520 outlets are in rural and remote areas.
• Postbillpay outlets can process cash and cheque payments, plus EFTPOS transactions for credit and debit cards. Visa, MasterCard, Diners and American Express are also accepted.
• The biller is charged merchant service fee.

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Postbillpay by phone

Postbillpay uses an Interactive Voice Response (IVR) system that provides both customers and billers with a range of flexible options:

• Service is available 24 hours per day, 7 days per week.
• Customers can speak to a Postbillpay agent during the call if required.
• Payments can be made via credit card (Visa, MasterCard, Diners and AMEX )
• Customers can pay multiple bills with one phone call, and use funds different financial institutions to pay these bills.
• Payment ID numbers are issued for each phone payment.
• Customers can pay their bills for the cost of a local call. Calls from mobile and public phones are charged at higher rates.

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Postbillpay on the Internet

Customers who receive a printed bills in the mail are able to pay them immediately, on the Postbillpay website, using their credit card or PayPal account.

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